Last Updated: June 15, 2026

At Tasneem Knit Industry, customer satisfaction is important to us. We strive to deliver high-quality textile and knit products that meet agreed specifications and standards. This Refund and Returns Policy outlines the conditions under which returns, replacements, and refunds may be requested.

1. Eligibility for Returns

Customers may request a return or replacement if:

  • The product received is defective or damaged.
  • The product delivered does not match the approved specifications or order details.
  • The wrong product or quantity was delivered.
  • Manufacturing defects are identified upon receipt of goods.

Any return request must be submitted within 7 days of receiving the shipment.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Customized or made-to-order products.
  • Products altered, processed, or used after delivery.
  • Products damaged due to improper handling, storage, or misuse by the customer.
  • Orders approved and accepted according to agreed specifications.

3. Return Request Process

To initiate a return request, please contact us with:

  • Order Number
  • Product Details
  • Description of the issue
  • Photos or evidence of the defect or damage

Our team will review the request and respond within a reasonable timeframe.

4. Inspection and Approval

All returned products are subject to inspection.

If the return is approved, we may offer one of the following solutions:

  • Product replacement
  • Product repair (where applicable)
  • Partial refund
  • Full refund

The resolution method will be determined based on the nature of the issue and mutual agreement between both parties.

5. Refund Process

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Banking institutions
  • Payment providers
  • International transaction procedures

Please allow up to 14 business days for the refund to be completed after approval.

6. Return Shipping

If the return is due to our error, defective products, or incorrect shipments, Tasneem Knit Industry may cover reasonable return shipping costs.

For returns not caused by our error, the customer may be responsible for shipping and handling charges.

7. Order Cancellation

Orders may be canceled before production begins.

Once production has started, cancellation requests may not be accepted or may incur charges based on production progress and materials already used.

8. Limitation of Liability

Our liability is limited to the value of the purchased products. We are not responsible for indirect, incidental, or consequential losses resulting from product use, delayed delivery, or business interruption.

9. Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page with the revised effective date.

10. Contact Us

For questions regarding returns, replacements, or refunds, please contact us:

Tasneem Knit Industry

Website: https://tasneemknitindustry.com/

Email: [email protected]

Phone: +880 XXX-XXXXXX

Address: Bangladesh

By placing an order with Tasneem Knit Industry, you acknowledge and agree to the terms of this Refund and Returns Policy.